Returns Exchange and Returns Policy Personalised goods are non returnable or refundable unless they are faulty or we have made a mistake with the personalising of the item/s Non personalised items can be returned within 14 working days from the day after the date on which the product/s is delivered, the items must be returned in the same condition as sold and at your own risk and cost, we recommend the use of royal mail recorded delivery for returns, if the goods are faulty then we will also refund the cost of retuning the goods by 1st class mail, the goods must be returned unused and in original packaging